Who operates the store

malvenni™ is operated by Shenzhen Zhiwangxin Technology Co., Ltd. By accessing the store, creating an account or placing an order, you agree to these Terms and the store policies that apply to your use or transaction. If you do not agree, do not use the website or submit an order.

Age to purchase

To make a purchase independently, you must be at least You must be at least 18 or the age of majority where you live, whichever is higher, or use the store with a parent or legal guardian where permitted. or have reached the legal age required to enter a binding agreement in your place of residence. If you have not reached that age, use the store only with the involvement and permission of a parent or legal guardian.

Account responsibilities

If customer account functionality is available and you create an account, provide accurate information and maintain the confidentiality of your login credentials. Notify Malvenni promptly if you believe your account has been accessed or used without authorization.

Descriptions and variation

Malvenni makes reasonable efforts to present product descriptions, photographs, dimensions, materials, pricing and availability accurately. Product colors may appear differently because of photography, lighting and display settings; measurements may be subject to stated tolerances. Product-specific specifications are shown on each product listing. Product color and appearance may vary slightly with lighting, screen settings and ordinary material or finish variation; specific product details are stated on each listing..

Order review

Submitting an order is an offer to purchase the listed products. An automated confirmation acknowledges receipt but does not necessarily mean the order has been finally accepted. Payment verification, inventory review, fraud-prevention checks and fulfillment checks may occur before an order is accepted or dispatched. Malvenni may refuse, limit or cancel an order for a legitimate reason such as payment failure, suspected fraud, unavailable inventory, a material listing error, legal or shipping restrictions, or inability to fulfill. If payment was collected for an order that is cancelled, the applicable amount will be refunded.

Checkout total

Store prices are displayed in U.S. dollars (USD), unless another currency is clearly shown. Before payment, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts and the final order total. By submitting payment details, you represent that you are authorized to use the selected payment method. See Payment & Security for additional information.

Order delivery

Processing and delivery estimates, shipping charges, fulfillment origin, tracking, address changes and import-charge information are described in the Shipping Policy. All specific timeframes, destination coverage and shipping procedures remain subject to the confirmed Shipping Policy.

Returns and cancellations

Return eligibility, requests, return authorization, return shipping costs, exchanges, refunds, damaged-item reports and cancellations are described in the Return & Refund Policy. The timeframes and fees in that policy must be confirmed before publication.

Report a problem

Inspect your order promptly after delivery. Contact Customer Support within if an item arrives damaged, defective, incomplete, incorrect or materially different from its listing. Provide your order number and relevant photos or videos. Malvenni will review the issue and provide a remedy required by applicable law and the approved store policy.

Contact us promptly

Submit order changes or cancellation requests as soon as possible after placing an order. Malvenni will make reasonable efforts to assist before fulfillment begins, but a change or cancellation may not be possible after processing, fulfillment, packaging or dispatch has started. No cancellation fee applies to a cancellation requested before fulfillment; cancellation cannot be guaranteed after fulfillment begins..

Offer terms

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, availability, usage limits or other stated terms. Unless otherwise stated, promotions cannot be redeemed for cash and may not be combined. Confirm the discount appears before completing checkout. Discounts cannot be combined unless the offer expressly states otherwise; promotional codes have no cash value..

Use according to product instructions

Use each accessory according to its product description, care information, specifications and any included safety instructions. Confirm product dimensions and compatibility with your equipment before purchase. Do not exceed stated load or use specifications. Follow any assembly, care, load or safety instructions provided with the specific product. Do not exceed stated product limits..

Commercial orders

Customers interested in unusually large, wholesale or commercial-resale orders should contact Malvenni before placing an order so availability and applicable terms can be confirmed. A purchase does not authorize a person or business to represent itself as an official Malvenni distributor, agent or authorized retailer without written permission. Purchases are for personal or ordinary business use; bulk purchasing or resale may require prior written approval..

Brand and store materials

The Malvenni name, logo, website design, product photographs, descriptions and other original store content are owned by or licensed to the store operator to the extent provided by applicable law. Website content may not be copied, republished, modified, distributed or commercially exploited without permission, except where applicable law permits. The Malvenni name, logo and store content are owned by or used with permission by the store operator and may not be used without authorization..

Submitted material

If the store allows you to submit a review, photograph, comment or other content, you are responsible for ensuring the submission is accurate, lawful and does not infringe another person's rights. Customer-submitted content may be displayed or used only with the customer's permission or as otherwise permitted by applicable law.. Malvenni may moderate or remove content that is unlawful, abusive, misleading, infringing, contains sensitive personal information or is unrelated to the product.

Use of the store

• Commit fraud or engage in unlawful activity.
• Submit false, misleading or unauthorized payment information.
• Interfere with website security, operation or availability.
• Introduce malicious code or attempt unauthorized access.
• Collect information about other users without authorization.
• Infringe intellectual property, privacy or other legal rights.
• Misrepresent your identity or relationship with Malvenni.

Malvenni may restrict access, cancel affected orders or take other reasonable action when prohibited activity is identified, subject to applicable law.

External providers

The store uses Shopify and may rely on third-party payment, shipping, analytics, communication and other service providers. Third-party websites and services are governed by their own terms and policies. Malvenni is not responsible for independent third-party content or practices except as required by law.

Service interruptions

Delays or failures may result from circumstances outside reasonable control, including severe weather, carrier interruptions, transportation restrictions, labor disruptions, government action, customs delays, infrastructure failures or widespread technical outages. Malvenni will make reasonable efforts to communicate relevant information and provide an appropriate solution under the circumstances.

Subject to applicable law

The website and store services are provided without warranties beyond those expressly stated or legally required. Any limitation of liability applies only to the extent permitted by applicable law and does not exclude rights, remedies, warranties or liabilities that cannot lawfully be excluded or limited. Nothing in these terms excludes warranties or liability that cannot legally be excluded. Any limitation applies only to the extent permitted by applicable law..

Governing law

These Terms and purchases are subject to applicable law, including mandatory consumer-protection rights based on the transaction and customer's location. These terms are governed by applicable law, and mandatory consumer rights remain unaffected. The parties should first contact Customer Support and attempt to resolve disputes in good faith.. Customers are encouraged to contact Customer Support first so the parties may attempt to resolve a dispute in good faith.

Effect of provisions

If any provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay or failure to enforce a provision does not waive the right to enforce it or another provision later.

Revisions

Malvenni may revise these Terms when services, business practices, technology, store policies or applicable requirements change. The current version will be posted on this page with an updated revision date. Unless applicable law requires otherwise, the version in effect when an order is submitted generally applies to that transaction.