ORDER JOURNEY / MALVENNI™
Shipping Policy
This policy explains how orders placed through the Malvenni online store are processed, dispatched, tracked and reviewed when a shipping or delivery issue occurs.
SECTION 01
ORDER PROCESSING
Preparing an order
After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotions or unusually high order volume, processing may require During peak periods, processing may take up to 5 business days.. Business-day calendar and order cut-off time: [[CONFIRM]]. Processing time and carrier transit time are separate.
SECTION 02
ESTIMATED U.S. DELIVERY
Transit after dispatch
For supported United States addresses, estimated carrier transit time is Estimated U.S. delivery is 10–15 business days after dispatch; delivery dates are estimates and are not guaranteed.. Total delivery time includes both order processing and carrier transit. Estimates are ranges, not guaranteed arrival dates; weather, carrier disruption, remote destinations and other circumstances may affect delivery.
SECTION 03
SHIPPING CHARGES
Displayed at checkout
Available shipping methods and applicable charges are calculated and displayed during checkout based on destination and available delivery services. Customers can review the shipping cost and final order total before submitting payment. Shipping charges are calculated or shown at checkout; any available shipping promotion will be displayed with its terms..
SECTION 04
FULFILLMENT & SHIPPING ORIGIN
Dispatch location
Depending on inventory availability, product location, package requirements and destination, orders may be fulfilled from Orders may be fulfilled from locations different from the company's registered address, including by fulfillment partners.. The physical shipping origin may differ from the registered business address. Items in one order may ship separately and may have separate tracking details..
SECTION 05
TRACKING YOUR SHIPMENT
Tracking notices
Once an order has been dispatched and tracking information is available, A shipping confirmation with tracking information is sent by email when tracking is available.. A carrier may need additional time after label creation before the first tracking scan appears.
SECTION 06
SHIPPING ADDRESS CHANGES
Contact support promptly
Review your name, delivery address, apartment or unit number, postal code and contact information before placing an order. If an address error is found after ordering, contact service@malvenni.com as soon as possible. Contact us promptly to request an address change before fulfillment; changes cannot be guaranteed after dispatch. Additional costs caused by an incorrect customer-entered address may be the customer's responsibility..
SECTION 07
P.O. BOXES, APO/FPO & U.S. TERRITORIES
Address eligibility
Availability for P.O. boxes, APO/FPO addresses and U.S. territories depends on the product, destination and carrier. Shipping availability for P.O. Boxes, APO/FPO addresses and U.S. territories is determined at checkout.. Available shipping options will be shown at checkout where supported.
SECTION 08
DELAYED OR INACTIVE TRACKING
Carrier updates
Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks. If a shipment appears significantly delayed or tracking has not updated for Contact Customer Support if tracking remains inactive for 7 business days after dispatch., contact Customer Support with your order number. We will review available information and, where appropriate, work with the carrier or fulfillment provider.
SECTION 09
LOST SHIPMENTS
Investigation
If a package appears to have been lost in transit, contact Customer Support with your order number. After reviewing available tracking information and shipment circumstances, Malvenni will provide We will review the tracking and carrier investigation with you. Contact Customer Support with your order number if a shipment appears lost..
SECTION 10
DELIVERED BUT NOT RECEIVED
Check nearby locations
If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors and carrier where appropriate. If it remains missing, contact us with your order number. Report a suspected lost shipment promptly so we can review it with the carrier; carrier investigations may take additional time..
SECTION 11
DAMAGED, INCOMPLETE OR INCORRECT ORDERS
Report promptly
Contact Customer Support if your order arrives damaged, incomplete, incorrect or materially different from its product description. Include your order number, a clear description, photographs or video showing the item and issue, and a photograph of the exterior packaging and shipping label. Contact Customer Support within 7 calendar days after delivery and include order details and clear photos. After review, an appropriate remedy may include replacement, reshipment, refund or return..
SECTION 12
INTERNATIONAL DELIVERY & IMPORT CHARGES
Destinations outside the U.S.
Malvenni primarily serves customers in International shipping availability is shown at checkout.. If delivery outside the United States is available, options will appear during checkout. International orders may incur customs duties, import taxes, brokerage fees or similar charges. Import duties, taxes or customs charges may be payable by the recipient unless checkout expressly states they are included..
MALVENNI™ · OFFICE & DESK ACCESSORIES