When to request

Eligible products may be returned within 30 calendar days after confirmed delivery after The return period begins on the confirmed delivery date.. Contact Customer Support before the period expires. Return eligibility remains subject to this policy and applicable law.

What to provide

Before sending an item back, contact service@malvenni.com. Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos, where appropriate.
• For a damaged, incomplete or incorrect order, photographs of the product, outer packaging and shipping label.

Customer Support will review the request and provide instructions if the return is approved.

Condition and proof of purchase

Except for an item that is damaged, defective, incorrect, incomplete or otherwise protected by applicable law, an eligible preference-based return must meet the following conditions:

• Unused and in its original condition.
• Complete, unaltered and not intentionally damaged.
• Returned with original parts, accessories, inserts and included materials.
• Returned in original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection.
• Accompanied by proof of purchase or the applicable order number.

Opening shipping packaging does not automatically make a product ineligible if the item remains complete, unused, undamaged and otherwise satisfies the applicable conditions. Items should be returned unused, in their original condition, with original packaging and included components, except where the return is due to a confirmed defect, damage or fulfillment error..

Item-specific information

Office & Desk Accessories may vary by product in finish, color, texture, dimensions or included components. Refer to the specific product listing for the item description and specifications. Color may vary slightly due to lighting and screen settings. Minor appearance differences do not automatically establish a defect; the product description and actual received item are reviewed.. A preference-based return for color, finish, scale, style or appearance is subject to the confirmed return rules.

Wait for instructions

Do not send merchandise to the registered business address without written authorization. After a request is reviewed and approved, Customer Support will provide the applicable return destination and instructions. Unauthorized returns or parcels sent to an incorrect destination may be delayed or rejected. Contact Customer Support for return approval and instructions before shipping. The approved return address will be provided with authorization..

Exceptions

The following exceptions, if adopted by Malvenni and permitted by applicable law, must be identified before publication: Items that are used, damaged after delivery, incomplete or missing original components may not qualify for a preference-based return. Nothing here limits rights that cannot be excluded by law.. Discounts or promotional pricing do not by themselves determine return eligibility unless the product was clearly identified as final sale or non-returnable before purchase.

Report an issue

Inspect your order promptly after delivery. Contact us within if an item arrives damaged, defective, incomplete, incorrect or materially different from its product description. Include your order number, a description of the issue and clear photos or videos of the item, packaging and shipping label where appropriate. After review and confirmation, Malvenni will provide the remedy required by applicable law and the confirmed store policy.

Responsibility for shipping

Preference-based returns: For preference-based returns, customers pay return shipping; original shipping charges are not refunded unless required by law or the return results from our error.. Confirmed product or fulfillment errors attributable to Malvenni: For a confirmed seller error, defect or shipping damage, Malvenni will provide reasonable return or replacement instructions and cover applicable return costs.. Restocking fee: No restocking fee is charged for approved returns..

Use the approved destination

For an approved return, use the return address and instructions provided by Customer Support. Use a trackable shipping service and keep proof of shipment. The customer is responsible for the return parcel until it reaches the approved return destination, except where applicable law provides otherwise.. Do not mail the package to an address not approved for returns.

After delivery to the return destination

An approved return may be inspected to confirm the applicable return conditions. After receipt, inspection and approval, an eligible refund will be initiated within Approved refunds are processed within 5–10 business days after receipt, inspection and approval; financial institutions may require additional posting time.. The payment provider or bank may require additional time to post the credit.

How funds are returned

Approved refunds will be issued to Refunds are issued to the original payment method unless applicable law or the payment provider requires another method.. Depending on the circumstances, product value, shipping costs and nature of the issue, an approved refund or replacement may be provided without requiring the item to be returned where permitted by law.

Availability

Exchanges depend on current inventory and product availability. Direct exchanges are not guaranteed. After an approved return, customers may place a new order for the desired item..

Before fulfillment

Submit cancellation requests as soon as possible after placing an order. A cancellation request made before fulfillment has no cancellation fee. Once processing or shipment has begun, cancellation cannot be guaranteed..

Rights that remain in effect

This policy is intended to explain Malvenni's standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.