Categories of information

Depending on how you interact with the store, information may include:

• Contact information such as name, email address, telephone number, billing address and shipping address.
• Order and transaction details, including products purchased, order value, shipping information, payment status, returns and refunds.
• Account information if you create or use an account.
• Information you provide when contacting Customer Support.
• Device and website-use information such as browser type, device type, IP address, cookie identifiers and website interactions, where collected.
• Payment-related information required by Shopify and applicable payment providers to authorize and process transactions. Malvenni does not request complete card details by email.

We collect information customers provide for orders, support requests and account features where enabled, along with technical and usage information described in this policy..

Sources

Personal information may be collected directly from you when you place an order or contact us; automatically through cookies, logs or similar technologies where enabled; from Shopify, payment providers, carriers, fulfillment partners and other transaction providers; and from analytics or marketing services where enabled and permitted. Shopify and service providers may process information needed to operate the store, checkout, customer support, security and communications. Any analytics or advertising tools active on the store are subject to their own disclosures and consent settings..

Purposes

• Process, verify, fulfill and deliver orders.
• Send order confirmations, shipment notices and tracking information.
• Provide Customer Support and respond to inquiries.
• Review returns, refunds, disputes and payment questions.
• Detect and prevent fraud, misuse and security incidents.
• Maintain, troubleshoot, analyze and improve the store and shopping experience.
• Send marketing communications where permitted and in accordance with your choices.
• Meet applicable legal, regulatory, accounting, tax and recordkeeping obligations; and establish, exercise or defend legal claims.

Store functionality

The online store and services supporting it may use cookies, pixels, logs and similar technologies for site functionality, checkout, cart operation, user preferences, analytics, security, fraud prevention and advertising where applicable. Your browser, device and available privacy controls may allow you to restrict or remove certain cookies; disabling cookies needed for store operation may affect cart, account or checkout functions. Cookies and similar technologies may be used for essential store functions and, where enabled, analytics or marketing. Available consent controls and browser settings can be used to manage non-essential cookies..

When information is shared

Information may be disclosed to service providers where reasonably necessary to operate the store, complete transactions or provide requested services, including Shopify and e-commerce technology providers; payment processors and financial institutions; carriers, warehouses and fulfillment partners; customer service and communication providers; hosting, analytics, security and fraud-prevention providers; advertising and marketing providers where enabled; professional advisers; and government or regulatory authorities where required or permitted by law. Information may also be disclosed in a business reorganization, merger, financing, acquisition, sale or transfer, subject to applicable requirements.

Privacy choices

Malvenni does not knowingly rent personal information to unrelated third parties for their independent use. Depending on technologies enabled, certain advertising-related disclosures may be treated as a “sale,” “sharing” or use for targeted advertising under some privacy laws. Where applicable, eligible users may exercise available privacy choices through the store's privacy controls or by contacting Customer Support. Where targeted advertising or data sharing is enabled, eligible customers may use applicable privacy controls, including the store's privacy choices page and recognized opt-out preference signals..

Commerce platform

The online store uses Shopify's commerce infrastructure. Information necessary to operate the store and complete purchases may be processed by Shopify and applicable service providers in accordance with their privacy practices and legal obligations. Shopify is used to host and operate the online store. Other service providers may process information only as needed to provide store-related services..

How long information is kept

Personal information is retained for as long as reasonably necessary for transactions, order administration, Customer Support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements and applicable legal or regulatory obligations. Retention periods may vary by information type and purpose. Information is retained as needed to provide services, maintain business and transaction records, meet legal obligations, resolve disputes and enforce agreements; retention depends on the type and purpose of the information..

Choices under applicable law

Depending on your location and applicable law, you may have rights to request access to, correction or deletion of certain personal information; receive a portable copy; opt out of certain sales, sharing, targeted advertising or profiling; withdraw consent where processing is based on consent; appeal certain decisions; and exercise applicable rights without unlawful discrimination. Rights are subject to applicable exceptions and limitations. We may need to verify your identity and request before taking action.

Contact information

To submit a privacy-related request, contact service@malvenni.com with the subject line “Privacy Request.” Describe the request and provide enough information to identify the relevant account or transaction. Do not email complete payment-card or banking information. Where permitted, an authorized agent may submit a request; Malvenni may request proof of the agent's authority and verify your identity. Submit privacy requests to service@malvenni.com. We may need to verify your identity and will respond as required by applicable law. You may contact us again if you have questions about our response..

Manage preferences

If you choose to receive promotional emails, you may unsubscribe using the option in those communications or contact us. Transactional communications relating to purchases, payments, shipments, returns, refunds, security or Customer Support may still be sent where necessary. Marketing messages are sent by email where you have subscribed or where permitted by law. We do not describe SMS marketing as a service unless you separately opt in to it..

Safeguards

Reasonable administrative, technical and organizational safeguards are intended to protect personal information against unauthorized access, alteration, disclosure, loss or misuse. No method of online transmission or electronic storage can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized account or order activity.

Audience

The store is intended for general consumer shopping and is not directed to children. Malvenni does not knowingly collect children's personal information in violation of applicable law. If you believe a child has improperly provided personal information, contact us so the matter can be reviewed.

Cross-border handling

Because Malvenni and its service providers may operate internationally, personal information may be processed or stored in jurisdictions different from the location from which you access the website. Where required, international processing or transfers will be handled subject to applicable legal requirements and safeguards. Information may be processed in countries where Shopify and service providers operate, including locations outside your region, subject to applicable privacy requirements..

Other privacy practices

The website may rely on or link to third-party websites, platforms or services. Their collection and handling of information are governed by their own privacy policies and terms. Review third-party privacy information before submitting personal information to them. Shopify provides the ecommerce platform. Payment, shipping, analytics, communications and other providers may process information as described in this policy and their applicable terms..

Updates

This Privacy Policy may be revised when services, technology, business practices, service providers or applicable requirements change. The current version will be posted on this page with an updated effective date; additional notice may be provided for material changes. Effective date: September 24, 2026.