FAQ

HELP CENTER   /   MALVENNI™

Frequently Asked Questions

Helpful information about Malvenni products, orders, payment, delivery, returns and customer support.

PRODUCTS & STYLE

01

Who operates malvenni™?

malvenni™ is operated by Shenzhen Zhiwangxin Technology Co., Ltd. The owner provided for this store is Wang Ping.

02

What does Malvenni sell?

Malvenni offers Office & Desk Accessories, including desk storage and organization products and computer and workstation accessories.

03

Will every product look exactly like its photos?

Product images are intended to show the item and its appearance. Lighting, photography and display settings can affect how colors appear. Refer to each product listing for the item's materials, dimensions and included components.

04

Are small variations considered defects?

Whether a difference qualifies as a defect depends on the item and the applicable consumer rights. Minor variations in color or appearance caused by lighting, screens or ordinary material/finish differences are not necessarily defects. Defects are assessed against the product description and the item received..

05

What style guides the collection?

The collection is intended to feel modern, clean and elevated, with a polished style suited to U.S. home offices and workspaces.

06

How should I check product details or compatibility?

Review the individual product page for dimensions, materials, included parts, care information and any stated device compatibility. Contact support if a detail is not listed.

ORDERS & SHIPPING

07

How long does order processing take?

Orders are generally processed within 2–4 business days; peak periods may take up to 5 business days..

08

How long does U.S. delivery take?

Estimated U.S. delivery is 10–15 business days after dispatch. This is an estimate, not a guarantee..

09

How much does shipping cost?

Shipping options and applicable charges: Shipping charges are shown at checkout before the order is submitted..

10

Where are orders shipped from?

Shipping origin may differ from the registered business address. Orders may ship from fulfillment locations that differ from the registered business address. Items may arrive in separate shipments..

11

Will I receive tracking information?

Tracking details are provided after dispatch when available, usually in the shipping confirmation..

12

What should I do if tracking stops updating?

Contact Customer Support with your order number and the latest tracking status. If tracking has not updated for an extended period, contact Customer Support with your order number so we can review it with the carrier..

13

What if tracking says “Delivered” but I cannot find the package?

Check the delivery area, mailbox, household members, building reception and nearby neighbors, then contact the carrier where appropriate. Contact Customer Support with your order number if the package remains missing. Please check nearby locations and household members, then contact the carrier and Customer Support with your order number for review..

14

Can I cancel or change an order?

Contact Customer Support as soon as possible. You may request a change or cancellation before fulfillment at no fee. Requests cannot be guaranteed once processing or shipment has begun..

RETURNS & REFUNDS

15

What is the return period?

Returns may be requested within 30 calendar days after confirmed delivery..

16

How do I request a return?

Contact Customer Support with your order number, the product you wish to return, the reason and relevant photos or videos, if appropriate.

17

Where should I send my return?

Do not send merchandise to the registered business address without written approval. Contact Customer Support for return approval and instructions before shipping. The approved return address will be provided with authorization..

18

Who pays return shipping?

For a change-of-mind return, the customer pays return shipping. If we confirm an error or defect attributable to us, we cover the reasonable return or replacement costs..

19

How long does an approved refund take?

Approved refunds are processed within 5–10 business days after the returned item is received, inspected and approved. Your payment provider may take additional time to post the credit..

20

What if my item arrives damaged or incorrect?

Contact Customer Support with your order number and photos of the item, issue, outer packaging and shipping label. Contact Customer Support within 7 calendar days after delivery and include order details and clear photos. After review, an appropriate remedy may include replacement, reshipment, refund or return..

MALVENNI™  ·  OFFICE & DESK ACCESSORIES