Get in touch

Customer Support Email: service@malvenni.com

Customer Support Phone: +86 135 9032 9839

Response target: We aim to respond within 1–2 business days.. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (China Standard Time).

Help us locate the purchase

When contacting us about an order, please include your order number and the email address used at checkout. These details help us locate and review the purchase.

Damaged, defective, incomplete or incorrect items

If an item arrives damaged, defective, incomplete, incorrect or materially different from its product description, contact us with:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos of the product and issue.
• Photographs of the exterior packaging and shipping label, where relevant.

After review, Malvenni will explain the available resolution under the approved store policy. Please report the issue within 7 calendar days after delivery. After review, we will offer an appropriate remedy, such as a replacement, reshipment, refund or return, without additional cost when the issue is confirmed to be our responsibility..

Request authorization first

Contact Customer Support before sending merchandise back. Do not send a return to the registered business address unless Customer Support has confirmed that destination in writing. Approved return address and instructions: Request approval before returning an item. We will provide the return address and instructions; do not use the registered business address unless we confirm it..

When to expect a reply

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (China Standard Time). Typical response time: We aim to respond within 1–2 business days.. Requests requiring review by a carrier, payment provider or fulfillment partner may take longer; confirm the store's customer communication policy before publication.